Return Policy

Daisybloom by Jess – Returns & Refunds Policy

We hope you love your Daisybloom by Jess jewellery. If for any reason you’re not completely happy with your purchase, you can request a return within 14 days of receiving your order.

Returns

To be eligible for a return, jewellery must be:

Unworn and unused
In its original condition
Returned in its original packaging
Free from damage, marks, perfume, makeup, or signs of wear
Accompanied by your order number or proof of purchase

Please contact us within 14 days of receiving your order before sending anything back.

Sale Items

All sale items are non-refundable and cannot be returned or exchanged.

This does not affect your statutory rights if an item is faulty, damaged, or not as described.

Personalised & Custom Jewellery

Personalised, engraved, custom-made, or bespoke jewellery cannot be returned or refunded unless the item is faulty or has been made incorrectly.

Please check your personalisation details carefully before placing your order.

Faulty or Incorrect Items

If your jewellery arrives damaged, faulty, or you have received the wrong item, please contact us as soon as possible.

Please provide your order number and clear photographs of the issue. We will arrange an appropriate replacement or refund where applicable.

Return Postage

Customers are responsible for the cost of returning unwanted items.

We recommend using a tracked postal service, as Daisybloom by Jess cannot be responsible for jewellery that is lost or damaged while being returned.

If an item is faulty, damaged on arrival, or incorrect, we will cover the reasonable return postage costs.

Refunds

Once your return has been received and inspected, we will confirm whether your refund has been approved.

Approved refunds will be made to the original payment method. Please allow 5–10 working days for your refund to appear in your account, depending on your bank or payment provider.

Original delivery charges will be refunded where required by applicable consumer law.